How to contact essential : pet insurance

We value your privacy:

At essential : pet insurance we are committed to protecting your privacy. We will only use the information that we collect about you and your pet for the purpose of providing your dog insurance or cat insurance, lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your pet insurance order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. This option is given at the point of sale before entering the pet insurance secure payment area that is provided by Barclays Merchant Services. Your credit card statement will show that you have brought a policy from essential : pet insurance.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name

• address

• phone number

• email address

• credit/debit card details

We never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you and your pet insurance policy by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

If you have any questions/comments about privacy, you should email us at support@online-pet-insurance.co.uk.